KatArt Visuals FAQ's
What is the average turnaround time?
The time to produce a digitally printed tablecloth or table runner is approximately 4-5 business days from receiving ready to print art plus shipping time. For a silk screen printed tablecloth the time it takes is 10 business days from proof approval plus shipping time. Rush Service is available, please email us or call with your request.
The time to produce a roll-up banner stand is approximately 4-5 business days from receiving ready to print art plus shipping time. Rush Service is available, please email us or call with your request.
What are your shipping times?
We use UPS to ship our orders, you will have a choice of services whan you checkout. Shipping time will generally take from 1-5 business days.
How do I prepare my artwork for good results?
Check out our Artwork Guidelines page for instructions.
I don't have artwork for my project, can you help?
Absolutely, you can order right online. If you have special needs or something that isn't available online, just call us at 860-350-8016 to discuss or you can email us.
What forms of Payment do you accept?
Paypal, VISA, MasterCard, Discover, American Express or a Check.
How do I care for my printed tablecloth and table runner?
Due to the nature of some high intensity colors, we do not guarantee against abnormal cleaning methods such as: dry cleaning, spot washing, chlorine water, bleaching, etc. Recommended washing for all types of tablecloths and table runners is to machine wash cool, tumble dry low, remove promptly, use steam iron low setting.
What is your return policy?
Since almost all of our products are custom made to order, we do not accept returns except for manufacturing issues. In case of a manufacturing defect we will repair or replace the defective merchandise.
What do I do if I have a question or a problem?
You can call KatArt Visuals M-F 9:00-5:00 EST at 860-350-8016.
I found a better price on another site, what is your policy about price matching?
While we are confident that are prices are some of the best in the industry, occasionally somebody finds a price a little better. We will do our best to match or beat these prices. You can email us or call us M-F 9:00-5:00 EST at 860-350-8016 to discuss pricing. When emailing please include a link to our competitors product.
Do you accept orders from outside the USA?
Yes, please email your requirements and we will work to get the best price to you. You can call us M-F 9:00-5:00 EST at 860-350-8016 to discuss pricing also.